Question 1

What are your hours of operation?

Accepted Answer

We're open Mon-Sat from 7:00am to 7:00pm and Sunday from 9:00am to 7:00pm.

Question 2

Do I need to make an appointment?

Accepted Answer

No appointment necessary! Our express car wash is designed for quick, convenient service. Just drive up anytime during our business hours.

Question 3

What types of wash packages do you offer?

Accepted Answer

We offer four packages: Express ($10 single wash/$20 monthly), Super ($15/$29.99), Hyper ($20/$34.99), and Ultra ($25/$39.99). Each package includes different levels of cleaning and protection services.

Question 4

What is included in a monthly membership?

Accepted Answer

Monthly memberships include unlimited washes for one low monthly price. You can wash your car as often as you'd like with no additional charges. There are no contracts, and you can cancel anytime.

Question 5

How long does a wash take?

Accepted Answer

Our express wash tunnel takes approximately 3-5 minutes from start to finish. Including drive time and vacuuming, most visits take 10-15 minutes total.

Question 6

Can I vacuum my car?

Accepted Answer

Yes! We have free self-service vacuum stations available for all customers.

Question 7

Is my car safe in an automatic car wash?

Accepted Answer

Absolutely! Our state-of-the-art equipment uses soft-touch brushes and advanced cleaning technology designed to be gentle on your vehicle's finish while providing a thorough clean.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and cash. Monthly memberships can be set up with automatic billing for your convenience.

Question 9

Do you offer gift cards?

Accepted Answer

Yes! Gift cards are available for purchase and make great gifts. Visit our Gift Cards page or ask a team member for more information.

Question 10

What if I'm not satisfied with my wash?

Accepted Answer

Customer satisfaction is our top priority. If you're not completely satisfied with your wash, please let a team member know immediately and we'll make it right.

Question 11

Can I wash large vehicles like trucks or SUVs?

Accepted Answer

Yes! Our wash tunnel accommodates most standard vehicles including trucks, SUVs, and vans. If you have an oversized vehicle, please check with our staff.

Question 12

How do I cancel my monthly membership?

Accepted Answer

You can cancel your monthly membership at any time with no penalties or fees. Simply contact us or manage your account through your MyWash account portal.

Question 13

What is Zoom Guard Rain Repellant?

Accepted Answer

Zoom Guard is our premium rain repellant treatment that causes water to bead up and roll off your windshield and windows, improving visibility and safety in wet conditions.

Question 14

What is Triple-Coat Polybond?

Accepted Answer

Triple-Coat Polybond is our advanced protective treatment that provides three layers of protection, helping to seal and protect your vehicle's paint while enhancing shine.

Question 15

Where are you located?

Accepted Answer

We're located at 4300 Clinton Hwy, Knoxville, TN 37912. You can find directions and more information on our Location page.

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