Zoom Wash

    ZOOMWASH KNOXVILLE, TENNESSEE – PRIVACY POLICY

    ZoomWash ("we," "our," or "us") respects your privacy and is committed to protecting the personal information collected from our customers, website visitors, mobile application users, and monthly unlimited membership subscribers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility at 4300 Clinton Hwy, Knoxville, TN 37912, use our website/app, or purchase our car wash products and membership services.

    1. INFORMATION WE COLLECT

    We collect several types of information from and about users of our services:

    • Personal Identification Information: Name, email address, phone number, billing address, and payment card details (credit/debit card numbers, expiration dates, and security codes processed via PCI-compliant payment gateways).
    • Vehicle & Membership Identifiers: Vehicle make, model, color, license plate number, License Plate Recognition (LPR) image data, and RFID tag identification numbers associated with your Unlimited Wash Membership.
    • Security & On-Site Video Footage: High-definition security and tunnel camera recordings captured on-site at 4300 Clinton Hwy, Knoxville, TN 37912 for safety, damage claim verification, and operational monitoring.
    • Digital & Technical Data: IP address, browser type, device identifiers, app usage data, and cookies collected when interacting with our website or digital portals.

    2. HOW WE USE YOUR INFORMATION

    We use the information we collect for the following business purposes:

    • Service Delivery & Membership Operations: Processing single wash purchases, managing monthly recurring memberships, validating vehicle entry via LPR/RFID at the wash tunnel during operating hours, and maintaining customer accounts.
    • Payment Processing & Billing Retries: Executing authorized monthly subscription charges and conducting automated retry attempts on declined billing card transactions as outlined in our Member Agreement.
    • Customer Support & Incident Verification: Processing cancellation requests, responding to phone inquiries at (865) 253-7777, and reviewing high-definition tunnel camera footage to evaluate vehicle damage claims submitted within our required 24-hour reporting window.
    • Marketing & Communications: Sending service updates, payment notification alerts, promotional offers, and SMS messages (where explicit consent is provided).
    • Facility Security & Fraud Prevention: Maintaining safety across our tunnel, vacuums, and self-service areas, as well as protecting against unauthorized membership sharing or fraudulent transactions.

    3. SHARING & DISCLOSURE OF INFORMATION

    ZoomWash does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the following circumstances:

    • Third-Party Service Providers: Authorized third-party vendors who assist in our operations, including credit card payment processors, LPR/RFID technology providers, membership management software platforms, and SMS notification gateways.
    • Legal & Regulatory Requirements: Disclosure required by law, subpoena, court order, or governmental regulation, or to protect the rights, property, and safety of ZoomWash, our customers, or our employees.
    • Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, customer information may be transferred as part of the business assets.

    4. DATA SECURITY & RETENTION

    We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data and payment details against unauthorized access, loss, or alteration. Payment card processing is handled entirely through encrypted, PCI-DSS compliant payment processing systems.

    Security camera footage and LPR data are stored securely and retained only for as long as necessary for operational, legal, and claims verification purposes.

    5. YOUR CHOICES & CANCELLATIONS

    Marketing Communications: You may opt out of receiving promotional emails or SMS text messages at any time by following the unsubscribe instructions included in the message or contacting us directly.

    • Membership Management: You may update your payment information or cancel your Monthly Unlimited Membership online, by phone at (865) 253-7777, or in person at 4300 Clinton Hwy, Knoxville, TN 37912 at least five (5) days prior to your next scheduled billing date.

    6. CONTACT US

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

    ZoomWash 4300 Clinton Hwy Knoxville, TN 37912 Phone: (865) 253-7777

    Website: Zoomwash.com